Covid FAQ


Q : Is your physical store open for customer visits ?

Our customer and staff’s safety are of paramount for us. We are accepting store visits on prior appointment confirmation. kindly book your slots through email / Instagram messaging / call or WhatsApp at +91 9008921819.   

 

Q : Are there any stocks which are available in your physical stores but NOT present in your Online Store ?

Entire stock which is available in our physical store is ALSO available on our Online store.  

Q : Is there any payment mode restriction while placing orders online ?

There are no payment mode restrictions.   We accept all forms of payment including Credit card / Debit Card / NetBanking / COD / UPI and other App based payment options.  

Q : Is there any International shipping restriction while placing orders online ?

Currently we don’t have any restriction on International shipping. We do not ship silver internationally.  We ship via Fedex/DHL and other premium courier partners.

Q : Is there any Domestic (India) shipping restriction while placing orders online ?

Due to COVID situation, we will have to adapt and react to local government’s restriction. We advise our customers to check the PINCODE delivery option available during the checkout process.  We are trying our best to react as quickly as possible to government’s notification.  Alternatively, you can also email us at thechalkboutique@gmail.com  (or) call us at +91-9008921819

Q : What happens if the shipping restriction happens after the order is placed ?

We take utmost care before shipping the order. We check the serviceability of the PINCODE before shipping out.  In the unforeseen circumstances of shipping restriction after order is shipped, the package is returned to our store. We will attempt the delivery once the restrictions are lifted.   Customers would be updated via email on the status of their order and will have option to cancel the order.

 Q : What precautions are taken while shipping and delivery of the order ?

Our warehouse is regularly sanitized and is COVID safe.  We DO NOT allow any one apart from our staff to enter our premises. All the orders are packaged & picked up following COVID safety protocols.  We use premium delivery partners for all our deliveries. We strongly recommend our customer to keep 2 meter distance while waiting to collect your package.

 

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